96phl Privacy Policy

1 Introduction

1.1 96phl is committed to protecting the privacy and personal data of all users of our platform. This Privacy Policy has been developed in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and relevant issuances from the National Privacy Commission of the Philippines.

1.2 This Policy applies to all personal data collected through the 96phl platform, including data provided during account registration, KYC verification, deposit and withdrawal transactions, gameplay, customer support interactions, and general website usage.

1.3 96phl acts as the data controller with respect to personal information processed through the platform. We determine the purposes and means of processing your personal data and are responsible for ensuring compliance with applicable data protection laws.

1.4 By using the 96phl platform, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with this Policy, you must not use the platform or provide any personal information to us.

2 Information We Collect

2.1 Information You Provide Directly

When you register for a 96phl account, we collect the following personal information:

• Registration Data: Full legal name, date of birth, gender, registered Philippine mobile number, email address (if provided), username, and password.
• Identity Verification (KYC) Documents: Government-issued identification documents such as Philippine passport, SSS card, UMID, driver's licence, or national ID; proof of address documents; and proof of ownership of payment methods used for deposits and withdrawals.
• Financial Information: Payment method details including GCash account name, Maya account details, bank account information, deposit and withdrawal transaction records, and transaction amounts.
• Communication Data: Any information you provide when contacting customer support, including live chat transcripts, email correspondence, and feedback submissions.

2.2 Information Collected Automatically

When you access or use the 96phl platform, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifier, and IP address.
• Usage Data: Login and logout times, pages visited, games played, bet amounts and outcomes, bonus claims, session duration, clickstream data, and navigation patterns.
• Location Data: Approximate geographic location derived from your IP address to ensure compliance with jurisdictional restrictions.
• Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar tracking technologies as detailed in Section 7 of this Policy.

3 How We Use Your Data

3.1 96phl processes your personal data for the following purposes:

Account Management

• Creating and managing your 96phl player account.
• Authenticating your identity when you log in to the platform.
• Maintaining account security and detecting unauthorised access.
• Enabling you to update account settings and personal information.

Service Provision

• Providing access to casino games, live dealer tables, bingo rooms, fishing games, and sports betting markets.
• Processing deposits, withdrawals, and internal wallet transactions.
• Recording gameplay history and transaction records for account transparency.
• Administering bonuses, promotions, and loyalty rewards.

Compliance and Legal Obligations

• Verifying your age to ensure compliance with the 21+ age requirement under Philippine gambling law.
• Conducting Know Your Customer (KYC) identity verification to prevent fraud, money laundering, and identity theft.
• Complying with anti-money laundering regulations (Republic Act No. 9160, as amended) and reporting suspicious transactions to Philippine authorities where legally required.
• Responding to lawful requests from government authorities, law enforcement agencies, and courts.

Platform Improvement and Analytics

• Analysing platform usage patterns to improve game selection, site navigation, and overall user experience.
• Monitoring platform performance, identifying technical issues, and implementing improvements.
• Conducting internal research to better understand the needs and preferences of Filipino players.

Communications and Support

• Responding to customer support enquiries submitted via live chat or email.
• Sending transactional notifications related to your account, deposits, withdrawals, and security alerts.
• Notifying you of changes to our Terms & Conditions, Privacy Policy, or platform features.
• Sending promotional communications about bonuses and offers where you have not opted out.

Responsible Gaming

• Monitoring gaming activity to identify potential problem gambling behaviour and apply responsible gaming interventions where appropriate.
• Enforcing self-exclusion requests, deposit limits, session time restrictions, and account cooling-off periods as requested or required.

4 Legal Basis for Processing

4.1 Under the Philippine Data Privacy Act of 2012 and its Implementing Rules and Regulations, 96phl processes your personal data on the following lawful bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and 96phl, including account creation, payment processing, and service delivery.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including anti-money laundering regulations, age verification requirements, and responses to lawful authority requests.
• Legitimate Interests: Processing is necessary for 96phl's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement, provided those interests do not override your fundamental privacy rights.
• Consent: Where required by law or where 96phl has requested your explicit consent, such as for optional marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5 Data Sharing and Disclosure

5.1 96phl does not sell, rent, trade, or otherwise transfer your personal information to third parties for commercial marketing purposes. Your data is shared only in the limited circumstances described below.

5.2 Authorised Third-Party Service Providers

96phl works with trusted third-party service providers who process personal data on our behalf under strict contractual data processing agreements. These providers include:

• Payment Processors: GCash, Maya, GrabPay, and Philippine banking partners process financial transaction data necessary to execute deposits and withdrawals.
• KYC Verification Partners: Identity verification service providers who assist with document verification and age confirmation during the KYC process.
• Game Software Providers: Certified game suppliers may receive limited gameplay data necessary for game functionality, RNG certification, and dispute resolution.
• IT Infrastructure Providers: Hosting, cloud storage, and cybersecurity service providers who maintain the technical infrastructure of the 96phl platform.
• Customer Support Tools: Live chat and support ticket system providers used to manage customer service communications.

5.3 Regulatory and Legal Disclosures

96phl may disclose personal data to government authorities, regulatory agencies, law enforcement bodies, or courts where required to do so by Philippine law, court order, or lawful regulatory request. This includes, but is not limited to, disclosures required under:

• Republic Act No. 9160 (Anti-Money Laundering Act), as amended by Republic Act No. 10365.
• Lawful orders from the Anti-Money Laundering Council (AMLC) of the Philippines.
• Court orders or subpoenas from competent Philippine courts.
• Requests from the National Privacy Commission in connection with a legitimate investigation.

5.4 Business Transfers

In the event of a merger, acquisition, corporate restructuring, or sale of all or a portion of 96phl's business assets, personal data held by 96phl may be transferred to a successor entity. You will be notified of any such transfer and any change in data controller identity via your registered contact details before the transfer takes effect.

6 Data Security

6.1 96phl implements a comprehensive set of technical, organisational, and administrative security measures designed to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• Encryption: All data transmitted between your device and the 96phl platform is protected using 256-bit SSL/TLS encryption. Personal data stored on our servers is encrypted at rest using industry-standard encryption protocols.
• Access Controls: Access to personal data is restricted to authorised 96phl personnel and third-party processors on a strictly need-to-know basis. All internal access is logged and monitored.
• Authentication: The 96phl platform supports two-factor authentication (2FA) to protect player accounts from unauthorised access. Players are encouraged to enable 2FA in their account security settings.
• Infrastructure Security: The platform's server infrastructure is protected by firewalls, intrusion detection systems, and regular security audits conducted by qualified third-party security specialists.
• Staff Training: All 96phl personnel with access to personal data receive data privacy and security training. Employees are bound by confidentiality obligations regarding player information.

6.2 Data Breach Response. In the event of a personal data breach that poses a risk to your rights and freedoms, 96phl will notify the National Privacy Commission of the Philippines within 72 hours of becoming aware of the breach. Affected individuals will be notified without undue delay in accordance with applicable requirements under the Data Privacy Act of 2012.

7 Cookies and Tracking Technologies

7.1 96phl uses cookies and similar tracking technologies on the platform website. Cookies are small text files stored on your device that help the platform function correctly, maintain session security, and collect analytical data.

7.2 Types of Cookies Used

• Strictly Necessary Cookies: Essential for the platform to function. These cookies maintain your login session, enable secure transactions, and prevent fraud. They cannot be disabled without affecting platform functionality.
• Performance and Analytics Cookies: Collect anonymised information about how visitors use the platform, which pages are visited most frequently, and whether any error messages occur. This data is used to improve platform performance and user experience.
• Functionality Cookies: Remember your preferences, such as language settings and game view preferences, to provide a personalised experience across sessions.
• Security Cookies: Used to authenticate users, prevent fraudulent use of login credentials, and protect your account from unauthorised access attempts.

7.3 Managing Cookies. You may configure your browser to block or delete cookies. Most modern browsers provide settings to manage cookie preferences at the browser level. Please note that disabling strictly necessary cookies may impair the functionality of the 96phl platform, including the ability to log in and process transactions.

8 Data Retention

8.1 96phl retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, comply with legal and regulatory obligations, and resolve disputes. The following general retention periods apply:

• Account Data: Retained for the duration of your active account relationship with 96phl, plus a period of five (5) years following account closure to comply with anti-money laundering and regulatory record-keeping requirements.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction in compliance with Philippine anti-money laundering regulations.
• KYC Documents: Identity verification documents are retained for five (5) years following account closure or the conclusion of any investigation in which they were relevant.
• Customer Support Communications: Live chat transcripts and email correspondence are retained for two (2) years from the date of the communication, unless relevant to an ongoing dispute.
• Responsible Gaming Records: Records of self-exclusion requests, deposit limits, and other responsible gaming measures are retained for the duration of any applicable restriction period plus five (5) years.

8.2 After the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to any identifiable individual. Anonymised, aggregated data may be retained indefinitely for analytical purposes.

9 Your Privacy Rights

9.1 Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 96phl:

• Right to be Informed: The right to be informed about how your personal data is collected, processed, and used, as provided in this Privacy Policy.
• Right of Access: The right to request a copy of the personal data 96phl holds about you, including information about how it is being used and with whom it has been shared.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you. You may update certain information directly in your account settings.
• Right to Erasure: The right to request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purposes for which it was collected. This right is subject to legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format where processing is based on consent or contractual necessity.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your personal data has been processed in violation of the Data Privacy Act of 2012.

10 International Data Transfers

10.1 The 96phl platform is primarily operated to serve players in the Philippines. However, some of our trusted third-party service providers — including cloud infrastructure providers, game software suppliers, and KYC verification partners — may be located outside the Philippines and may process personal data in other countries.

10.2 Where personal data is transferred outside the Philippines, 96phl ensures that appropriate safeguards are in place to protect your data to a standard at least equivalent to that required under Philippine law. These safeguards include contractual data processing agreements with cross-border data transfer clauses and, where applicable, assessments of the data protection standards in the receiving country.

10.3 By using the 96phl platform and providing personal information, you acknowledge and consent to the potential transfer of your personal data to countries outside the Philippines as described in this section, subject to the protections stated above.

11 Children's Privacy and Age Restrictions

11.1 The 96phl platform is strictly for adults aged 21 years and above. 96phl does not knowingly collect personal data from individuals under the age of 21. All registration attempts are subject to age verification, and accounts confirmed to belong to persons under the minimum age are terminated immediately.

11.2 If you believe that a minor has provided personal data to 96phl or has registered an account on the platform, please contact our support team immediately at [email protected]. We will take immediate steps to delete the relevant data and close the account.

12 Changes to This Privacy Policy

12.1 96phl reserves the right to update, modify, or revise this Privacy Policy at any time to reflect changes in legal requirements, platform features, data processing practices, or business operations. The date of the most recent revision is displayed at the top of this page.

12.2 Where changes are material — meaning they significantly affect the way we collect, use, or share your personal data — 96phl will notify registered players via the mobile number or contact details on file, or by posting a prominent notice on the platform, prior to the changes taking effect.

12.3 Your continued use of the 96phl platform following notification of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you must stop using the platform and may request account closure by contacting support.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 96phl handles your personal data, please contact our Data Protection team using the details below:

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. The NPC can be reached through their official government channels.